• This topic has 5 replies, 4 voices, and was last updated November 18, 2019 by John M.

ZVM GUI Timeout

  • John M
    December 4, 2018 05:59:07 PM

    We recently upgraded to 6.5, and are finding that the ZVM screens we keep up and active in our NOC are timing out every hour after the upgrade.  GUI timeout changing was not listed in the release notes, nor can I find a setting for it anywhere.  Is there a setting I’m missing, or a tweak we can add to set this timeout to something actually usable in our NOC?

    Justin N
    December 5, 2018 03:27:14 PM

    Hi John – I am unsure if there is a way that your team could make the GUI not idle to help prevent this (a script that clicks or tabs? maybe other interfaces in your NOC have had similar solutions implemented as idle timeouts on an indivdual’s session are not uncommon), however our support team may be able to assist as well as an alternative via a ticket.

    John M
    December 11, 2018 05:06:33 PM

    Well, someone named Robert posted a solution, and either he or Zerto removed the post.  That’s unfortunate as it’s pretty important to allow users to administer their environment.

    Either way, thanks Robert, that worked as we needed.

    Matthew C
    December 13, 2018 01:02:51 PM

    John, I’m also interesting in changing this timeout. Could you share how you were able to accomplish it?

    Thanks.

    Kendall C
    December 31, 2018 09:37:51 PM

    \\<server>\c$\<install path>\Zerto\Zerto Virtual Replication\Gui\tweaks.json

    the line: “t_idleLogOffTimeoutSeconds”: 1800,

    In our org we changed the value to 10800 (3hrs) and restarted the “Zerto Virtual Manager” service and after 45 min the GUI had not timed out.  Or at least it appears this way.

    John M
    November 18, 2019 08:07:51 PM

    Has anyone experience this setting is no longer working properly in v7.0?

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