• This topic has 1 reply, 2 voices, and was last updated September 6, 2019 by Matthew W.

ZVM crashes

  • Rosy D
    September 6, 2019 04:28:52 PM

    Using External SQL database and AD user.

    Faulting application name: Zerto.Zvm.Service.exe, version: 7.0.21.1, time stamp: 0x5d625626

    Faulting module name: KERNELBASE.dll, version: 10.0.17763.348, time stamp: 0xd620e319

    Exception code: 0xe0434352

    Fault offset: 0x0000000000039149

    Faulting process id: 0x12ac

    Faulting application start time: 0x01d564c967db7ec9

    Faulting application path: C:\Program Files\Zerto\Zerto Virtual Replication\Zerto.Zvm.Service.exe

    Faulting module path: C:\Windows\System32\KERNELBASE.dll

    Matthew W
    September 6, 2019 09:32:14 PM

    Hello!

    If you are encountering an issue where your ZVM is crashing, we suggest you open a case at https://www.zrto-dev.com/myzerto/support/. This sounds like it may be a Severity 1 issue, and that will get you the most immediate response if you are unable to use Zerto currently.

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