• This topic has 2 replies, 2 voices, and was last updated August 10, 2015 by Shannon S.

Failed to updating AWS settings

  • Ricardo A
    August 7, 2015 04:27:09 PM

    Hello, I’m getting this error when trying to install Zerto Cloud Appliance:

    failed validating AWS access keys. Got exception: Failed to updating AWS settings.

    The AWS IAM user I’m using is an administrator, it has full access to the account.

    Thanks for your help.

    Ricardo A
    August 7, 2015 04:44:25 PM

    I found the installation log files, they are attached, looks like the installer is trying to connect to AWS on Ireland, that’s weird, I’m using Oregon as default zone.

    Shannon S
    August 10, 2015 02:24:52 PM

    I’d like to get this over to our Support team. Can you open a case there to get it tracked and proactive attention?

    Senior Technical Architect at Zerto
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