• This topic has 5 replies, 2 voices, and was last updated November 29, 2017 by Ryan S.

VRA not reporting VMs

  • Rutger B
    November 20, 2017 12:16:49 PM

    My customer has a remote site with a quite bad connection back to HQ. I managed to install VRAs on the hosts at the site, which took some hours, but the site’s virtual machines are not visible in the ZVM UI. The ZVM is located at HQ. I suspect the connection is the problem here.

    Is there any tweaking I can do so the VMs will show up in the ZVM UI at the HQ?

    Ryan S
    November 20, 2017 06:22:39 PM

    Hi Rutger,

    What hypervisor is the customer using?  Are they managing two physical datacenters with one ZVM/hypervisor manager?

    The answer may lie within the VMs themselves.  They may not be showing in the ZVM because we may not support replication on them.

    Rutger B
    November 21, 2017 09:51:58 AM

    Hello Ryan,

    vSphere 6. This particular remote site is managed by the vCenter instance at HQ.

    Ryan S
    November 27, 2017 02:24:41 PM

    Do the VMs have IDE drives for their hard drives?

    Rutger B
    November 27, 2017 03:38:24 PM

    No. The vms were in a working VPG before reinstallation of Zerto. I believe it is related to the bad connection. The cluster’s resources are often disconnecting in vCenter as well.

    Ryan S
    November 29, 2017 04:12:42 PM

    Hi Rutger,

    Awaiting a response from my team but in the interim I suggest opening a ticket with support.

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