• This topic has 3 replies, 3 voices, and was last updated December 4, 2018 by Ankit G.

Zerto Cloud Manager services Crash

  • Jose G
    June 21, 2017 02:13:53 PM

    Hello!

    In the ZCM VM the service is constantly stopped. What is a possible cause?

    the VM is:
    OS: Windows Server 2008 R2
    RAM: 2GB
    System type: 64-bit
    CPU: 60 GB

    Is exclusive for the ZCM.

    Harry S
    June 21, 2017 02:57:47 PM

    Hi Jose,

    I definitely recommend you contact support on this to truly troubleshoot what may be going on. Something you can look into in the meantime is communication. Ensure ZCM/ZVM have quality communication among each other, and also to the underlying hypervisor management server(s) (vCenter/SCVMM).

    Hope this helps! Let us know your findings.

    Thanks,

    ~Harry

    Follow me: www.twitter.com/HarrySiii
    Jose G
    June 21, 2017 05:31:24 PM

     

     

    Hi Harry!

    I contacted support and for the moment is a issue might arise when the ZVM and ZCM versions are not compatible (The version of the ZVMs must not be higher than the ZCM version).

    we are work in upgrading the sistem (ZCM/ZVM/VRA).

    when we solve the crash I’ll report,

    Thanks

    Ankit G
    December 4, 2018 07:59:42 AM

    IS this issue resolved?

You must be logged in to create new topics. Click here to login